Front Office Executive x 2 – Perm and 1 Yr Contract, West area (TAC)

Responsibilities:

• Handle incoming calls within the defined Service Level Agreement
• Identify Account
• Through a line of questions quickly identify the customer needs, gather required information and formalize the request within SAP CRM 1Office system
• Ensure immediate action by solving the request, create a RFQ for later follow up or assign more complex RFQ to Office Leader
• Manage the RFQ list in CRM and release follow up on Quotations to external sales
• Apply standard discounts, offers and pricing conditions according to defined sales policy
• Advice standard product leadtime to customer
• Handle general price enquiry
• Update Customer Master Data

Requirements:

• Degree in Business Administration / Marketing etc
• 1 to 2 years’ experience in customer service frontline
• Experience in SAP-CRM and ECC 6.0 are advantageous
• Salary: Negotiable
• MNC
• Location: Jurong West
• 2 vacancies – Perm and 1 Year Contract renewable or convertible