Customer Service Officer/ Team Leader (Call Center/ 5 days/ Central) (TMC) 

Responsibilities:

• Deliver excellent customer service experience by providing callers with accurate information and timely assistance
• Ensure prompt escalations and case closures according to SOPs
• Responsible for the implementation, review and improvement of all call center policies, procedures and service standards
• Track call volume, deploy essential maintenance services personal and reporting discrepancies and areas that needs improvement.
• Team Leader will need to provide training, supervise and manage the team of call agents and maintenance services personal
• Maintain good client relationship and submit monthly reports to clients

Requirements:

• GCE ‘O’ Level / ‘A’ Level / Diploma or equivalent
• 1 – 3 years of relevant work experience is preferred
• Pleasant personality with good telephone skills
• Team workers who are enthusiastic, customer-focused and fast learners with initiative
• Central Area
• Building Industry

Interested candidates, please state last / expected salaries and notice period and email to: sales26@todaycareer.com.sg
TODAY’S CAREER PTE. LTD.
10 Anson Road International Plaza #30-13
Singapore 079903
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Website: www.todaycareer.com.sg
Email : sales26@todaycareer.com.sg
Attn: Marilyn Chong (Registration No.: R1102062)
Only shortlisted candidates will be notified. Let us call you when we are ready.